Refund policy

Refunds and Exchanges

Please note - Stained Glass Connection will only accept returns or exchanges, if the product is defective or the incorrect product was sent in error. We do not accept returns due to change of mind. To be eligible for the return, the items must be unused, packaging in good condition and in the same condition that you received it in. Please notify us within 2 days of receiving the goods, with photos and a brief expiation to stainedglassconnection@outlook.com

 

Nonrefundable Items

Sale Items

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve: 
(a) transmissions over various networks
(b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Wholesale returns

As it stands, we do not currently accept returns aside from extenuating circumstances due to the wholesale nature of our business. Please reach out to us if you have any issue with your order whatsoever.